Electronic publications downloadable; downloadable forms

Business and commercial information and advice for businesses and consumers; providing information, consultancy and advisory services, including online, for the aforementioned services; investigation of business complaints; establishment, maintenance and operation of complaints handling systems and procedures (business services); drafting of submissions for the application of legislation and regulation (business services); business research, investigation and analysis services

Services in class 42 being the reception of complaints and disputes regarding telecommunication services, the investigation of those complaints and disputes and the facilitation of their resolution

Consumer advisory services being the provision to consumers and businesses of commercial advice and information concerning retail goods and services; consumer assistance services being the provision of assistance and commercial advice to consumers and businesses in relation to the purchase of retail goods and services; commercial advice and information concerning retail goods and services by the Internet or a call centre; advertising; advertising by mail order; direct mail advertising; dissemination of advertising matter; on-line advertising on a computer network; providing information, including on-line, about advertising, business management and administration and office functions; writing advertising copy; marketing services; marketing services for small, medium, large, corporate and government enterprises; classified advertising for positions vacant (jobs) personal and professional development in the field of employment, employment advice and information via a global computer network; business advisory services relating to the supply of consumer goods and services that facilitate a change of suppliers on behalf of consumers of goods and services including electricity, gas, insurance, petroleum, air travel, supermarket products, wholesale sectors, manufacturing, primary producers, industrial government sectors, telecommunications and telephony; water pricing analysis; provision of pricing information and price comparison services relating to the supply of consumer goods and services including electricity, gas, insurance, petroleum, air travel, supermarket products, wholesale sectors, manufacturing, primary producers, industrial government sectors, ISP, telecommunications, telephony and water; advisory services for comparing mobile phone plans; wholesaling and retailing of goods by any means; supply of goods and services on-line or over a global computer network; presentation of goods on communication media for retail purposes; intermediary business services relating to the commercialisation of goods; sales promotions for others; price comparison services; sales promotions through customer loyalty programmes; organisation and management of customer loyalty and incentive programmes; advertising services; rental of advertising space; writing and publication of publicity texts; facilitating the trade and exchange of goods and services; customer support services in this class; franchising services; franchising consultancy and business support services; marketing research; administrative processing of purchase orders; procurement services for others; provision of information in respect of the preceding services, including the provision of such services on-line through a global computer network, mobile phone or other multi-media device; services in this class relating to the procurement of the change of suppliers to consumers of goods and services, including loans, insurance, utilities, electricity, gas, ISP, telecommunications, telephony and water; providing an online comparison service in respect of consumer goods and services, including loans, insurance, utilities, electricity, gas, ISP, telecommunications, telephony and water

Financial services; advisory services for comparing financing of loans, insurance, utilities, electricity, gas, ISP, telecommunications, telephony and water; advisory services relating to health insurance; advisory services relating to life insurance; advisory services relating to home loans

Call centre services

Call centre services; management of telephone call centres for others; operation of telephone call centres for others; telephone marketing services; telephone marketing and sales promotion services in relation to telecommunications

Call centre services (telephone answering); management of telephone call centres for others; operation of telephone call centres for others; telephone marketing services; marketing, telephone marketing and sales promotion services in relation to telecommunications; business advice services in relation to the provision of goods and services for the communications industry; wholesale and retail of telecommunication goods

Provision of telecommunications services

Services in class 42 being the reception of complaints and disputes regarding telecommunication services, the investigation of those complaints and disputes and the facilitation of their resolution