Call centre services (electronic call diversion and messaging); telecommunications routing and junction services; forwarding of messages by telephone; relaying of messages (electronic); telephone services; transmission of messages by telephone; transmission of telephone calls; voice mail services; communication services for the electronic transmission of voices; voice message retrieval services; providing access to online computer databases; providing information, including online, about telecommunications; providing user access to a global computer network and online sites containing information on a wide range of topics