Business Management; business management advisory services; business management and organisation consultancy; business management assistance; business management consultancy; business management of call centres; operational management of contact centre sites; customer management solutions including sales, customer care, tactical campaigns and telemarketing, technical and IT support, directory assistance, market research and customer surveys, field sales, data analytics; staff assessment and recruitment; employment agency services; document management services; web-based process management; call centre operations; call centre services including telephone answering; call centre services being the provision of business information; systemisation of information into computer databases; development and customising of call centre computer software; maintenance of call centre computer software; systemisation of information into computer databases; help desk services; customer management solutions including telemarketing, direct marketing; debt collection services; employment training; staff training and development; training and development programs; computer support services including programming, software installation, repair and maintenance services; computer consultancy services; computer programming services; technology assisted client interactions including speech recognition, integrated voice response, text-to-speech recognition, call recording, predictive dialling, voice over Internet protocol, payment gateways; teleservices; identifying and implementing efficiency improvements; design of contact centre sites; disaster recovery planning and management; process design; customising workflow automation technology for businesses including accounts payable and receivable, application processing, survey processing, competition entry form processing, direct mail response form processing, contract