Software as a service (SAAS) featuring software for use in the field of management and monitoring information technology infrastructure; software as a service (SAAS) for the monitoring and management of computer-based information systems and networks; providing temporary use of non-downloadable software to others for information technology service management and information technology operations management; providing technical support, namely, troubleshooting of computer software; debugging, maintenance, and updating of software for others, namely, providing new versions and bug fixes of computer software