Audiology services, namely, hearing assessment and diagnostic services; hearing aid and prosthetic hearing device services; counselling to assist people with hearing loss and their families understand treatment and intervention options including hearing aids, cochlear implants, electroacoustic implants and bone conduction implants; rehabilitation and counselling for hearing implant recipients; lifetime management and support services for hearing implant recipients including programming, troubleshooting, part replacement, equipment upgrade, fitting of assistive devices, loan equipment and user assessments to monitor progress and ensure best hearing outcomes; medical services, namely, provision of ear, nose and throat services by specialists surgeons including surgery for the implantation of prosthetic hearing devices and components thereof; co-ordination of medical services and required consultations for people with hearing loss