business consulting services; business consulting; business advisory and consultancy; economic forecasting for business purposes; customer relationship management; business advice relating to customer service management; customer service management; consultancy services regarding commercial strategies; marketing strategy planning; brand strategy services; consultancy relating to business strategy; business strategy development; business strategy development services; business planning; business process management; business process management and consultancy; business management and consulting; business management consultancy in the field of leadership development; strategic business analysis; business analysis services; business operation consultancy; business management and consultancy services; consultancy relating to business management and organisation; business modelling services; professional business consultancy services in the financial field; business planning, analysis, strategy and modelling services