Printed matter; printed matter for advertising, educational and instructional purposes; educational training and course materials (other than apparatus); instructional and teaching materials; audio-visual teaching materials (printed matter); books; booklets; notebooks; note pads; magazines and newsletters (printed matter); magazine and newsletter articles; brochures; flyers; posters; planners and calendars made of paper; adhesive printed matter including stickers and labels; advertisements (printed matter); advertising material expressed or disseminated in paper, cardboard or plastic form; advertisement boards of paper or cardboard; printed publications; advertising and promotional publications; programme guides (manuals and printed matter); catalogues (printed matter); manuals (printed matter); manuals relating to business training courses; manuals for instructional purposes; stationery and office requisites (excluding furniture); carrier bags (disposable) of paper, cardboard or plastic; visual aids (other than apparatus)

Business management and consulting services, including relating to professional and leadership assessment and effectiveness; business organisation consulting; management consulting, including relating to change management and relational change; business development services, including providing advice relating to organisational design and development; human resources consulting; professional business consultancy services relating to human resources services; human resource management; consultancy and advice relating to personnel management and recruitment; evaluation of personnel requirements; benchmarking (evaluation of business organisation practices); business administration; business administration advisory services; business appraisals; business management assistance; business auditing; business research; auditing of human resources policies, procedures, documents and systems; efficiency or process auditing (examining, reviewing or assessing the working of a business or organisation); collection of personnel information; conducting of internal business communication surveys; consultancy relating to auditing; consultancy relating to business planning; consultancy relating to the establishment and running of businesses; employee record services; maintenance of personnel records (for others); staff utilisation planning; team building (personnel management); surveys (opinion polling); business strategy services; business data analysis, including relational analytics of a business; marketing research; provision of business data; provision of business management assistance and information; strategic business consultancy; business consulting services related to organisational assessment, improvement and performance; business consulting services related to organisational change management; strategic business planning; organisational services for business purposes; all the foregoing provided personally or by way of the global communications network