Computer software for recording conversations; computer software for analysing conversations and recordings; computer software for analysing conversations and recordings for compliance with business rules and standards; computer software for analysing customer experience based on conversations and recordings; computer software for identifying key areas of improvement in compliance and sales; computer software for compliance monitoring; computer software for quality review; computer hardware and software for the recording, storage, retention, access and analysis of conversations; computer hardware and software for the storage, retention, access and analysis of recordings; computer hardware and software for the search and retrieval of records and recordings; computer databases; computer database servers; database management software; computer software for collection and systemisation of information into computer databases

Research, development, design, installation, maintenance, technical consultancy and technical support services, all relating to computer software; research, development, design, installation, maintenance, technical consultancy and troubleshooting, all relating to computer software for recording conversations, computer software for analysing conversations and recordings, and computer software for analysing conversations and recordings for compliance with business rules and standards; research, development, design, installation, maintenance, technical consultancy and troubleshooting, all relating to computer software for analysing customer experience based on conversations and recordings, computer software for identifying key areas of improvement in compliance and sales, computer software for compliance monitoring and computer software for quality review; research, development, design, installation, maintenance, technical consultancy and troubleshooting, all relating to computer software for the recording, storage, retention, access and analysis of conversations, computer software for the storage, retention, access and analysis of recordings, and computer software for the search and retrieval of records and recordings; research, development, design, technical consultancy and troubleshooting, all relating to computer hardware for the recording, storage, retention, access and analysis of conversations, computer hardware for the storage, retention, access and analysis of recordings, and computer hardware for the search and retrieval of records and recordings; research, development, design, installation, maintenance, technical consultancy and troubleshooting, all relating to computer databases software, software for computer database servers, database management software, computer software for collection and systemisation of information into computer databases; process monitoring for quality assurance; providing quality assurance services; quality assurance consultancy