Business consultancy, management services and advice on improving supply chain management processes, supporting information technology and systems and organisation structure, including observation, analysis, diagnosis, measurement, design, development and implementation of changes to business processes being marketplace activities involving products and customers, demand management involving aspects of forecasts and order taking, physical sourcing involving aspects of procurement and manufacture, order fulfilment involving aspects of warehousing, logistics and transportation; and control mechanisms being strategy and tactics, policy and procedures, data and information systems and business constraints within the management of the supply chain