Computer software (online, recorded and downloadable); computer programs (online, recorded and downloadable); electronic publications and reports; online downloadable publications; electronic newsletters; all of the foregoing being in the field of business applications and business application components, and excluding digital data storage and replication media, devices and systems

Computer software application service provider (ASP) for others in the field of customer relationship management, employee relationship management and business relationship management; computer programming services for others in the field of customer relationship management, employee relationship management and business relationship management; industrial design; modification and maintenance of computer software for others in the field of customer relationship management, employee relationship management and business relationship management; computer system analysis for others in the field of customer relationship management, employee relationship management and business relationship management; hosting computer software for others in the field of customer relationship management, employee relationship management and business relationship management; research and development of computer sites for others in the field of customer relationship management, employee relationship management and business relationship management; computer consultancy services in the field of regulating global computer network access for others in the field of customer relationship management, employee relationship management and business relationship management; computer business consultancy for others in the field of customer relationship management, employee relationship management and business relationship management; providing information, including by electronic means and via a global computer network, about all of the aforesaid services