Providing on-line chat rooms for transmission of messages between computer users for customer service purposes

Educational services, conducting seminars in the field of using on-line business information service; distributing course materials in connection therewith

Providing customer service support for users of on-line business information service, troubleshooting problems via telephone and on-line via the Internet; providing use of non-downloadable computer software for generating business and usage reports, invoices, and billing statements; providing use of non-downloadable computer software for administering on-line business information service accounts; providing use of non-downloadable computer software for providing a portal for users of on-line business information service to review billing information and usage reports, to administer accounts, to make requests for customer service, to exchange information about service, and to learn how to use service