Booklets for instruction used in conducting training workshops; computer reference materials; educational materials; instruction manuals; leaflets relating to management; manuals for use with computer programmes and instructional purposes; newsletters relating to business, risk assessment and risk management; printed matter; printed publications; program documentation; guides; technical books; technical documentation; technical literature; user documentation; user manuals

Advice relating to business management; advisory services for business management; advisory services relating to business risk management; provision of business support or advice; benchmarking; business advice; business auditing; business consultancy services relating to the supply of quality management systems; business evaluation services; business examination services; charitable services, namely organising and conducting volunteer programmes and community service projects; compilation of directories for publishing on the internet; efficiency or process auditing; export services, not being transport services; farm management (business management); foreign trade consultancy services; import services, not being transport services; investigation services relating to business; professional business consultancy