Training and educational services, namely, providing classes, seminars and workshops in the field of workflow automation and business process automation (BPA); educational services, namely, arranging and conducting classes, workshops, non-downloadable webinars, seminars, educational conferences and educational forums in the fields of information technology; educational services, namely, providing training of software developers, IT service management professionals, HR professionals and customer service professionals for certification in the fields of information technology; providing online non-downloadable electronic publications in the nature of newsletters and articles in the fields of information technology; educational services, namely, providing seminars and workshops in the field of information technology service management (ITSM), information technology operations management (ITOM) software and software application development; providing training in the field of information technology service management (ITSM), information technology operations management (ITOM) and software application development

Computer programming services, namely, IT computer programming services; platform as a service (PaaS) featuring computer software platforms for use in developing, configuring, customizing and deploying software applications; software as a service (SaaS) services featuring software for use in managing business processes; software as a service (SaaS) services featuring software for use in managing computer-based information systems; infrastructure-as-service (IaaS) featuring computer software platforms for creating, managing and deploying cloud computing infrastructure services; application service provider (ASP) services, namely, hosting computer software applications of others in the field of business process management; application monitoring and management for others in the nature of a computer monitoring service which tracks application software performance, performs periodic maintenance and provides reports and alerts concerning such performance; providing temporary use of non-downloadable software to others for managing, tracking, analyzing, and reporting data in the field of business process management; providing temporary use of non-downloadable software to others for developing, deploying, operating, monitoring, configuring, customizing, implementing, and managing computer systems and applications; providing temporary use of non-downloadable software to others for information technology service management (ITSM) and information technology operations management (ITOM); providing temporary use of non-downloadable software for managing computer-based information systems for businesses; providing temporary use of non-downloadable software for workflow automation and business process automation (BPA); providing temporary use of non-downloadable software to others for identifying elements of information technology infrastructure; providing temporary use of non-downloadable software to others for generating performance analytics; providing temporary use of non-downloadable software to others for facilities management and automation; providing temporary use of non-downloadable software to others for automating field service management (FSM); providing temporary use of non-downloadable software to others for enterprise application integration (EAI); providing temporary use of non-downloadable online software development tools to others to analyze, test, assess, configure, customize, and implement computer software for business process management; design, deployment and management of wireless computer networks for others, namely, providing, managing, and deploying cloud computing infrastructure for others; computer programming services for others, namely, designing, developing, customizing, testing, assessing, implementing and maintaining computer software and computer software systems for others, as well as software configuration management and assessment in the nature of testing computer software and computer software systems; computer diagnostic services; computer project management services for business processes; information technology consulting services, namely, information technology integration services; computer services, namely, hosting an interactive website that allows users to share, exchange and distribute software programs in the field of business processes management; providing a website featuring technology that gives users the ability to review workflow and business process guides, recommendations and templates to help users manage and communicate with co-workers, implement edits, changes, modifications, exchange suggestions and comments and to collaborate and connect with co-workers