Software for computers

Integration and support of computer telephony interaction software, namely, services for integrating and supporting computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analysing, recording, providing, programming, interacting with and responding to voice or eletronic information, for controlling internal and external communication (including voice and data) for an organisation's computer system, and for handling and integrating an organisation's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customised customer specific applications in the customer service field