Developing training systems for others in the field of knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management and distribution of course materials in connection therewith; conducting workshops in the field of knowledge management for application in customer service and support services, internal information technology services, help desk services, product engineering and development, product management and quality management, and distributing course materials in connection therewith.