Creating and providing automated call services for others employing artificial intelligence (ai) and chatbot solutions for answering services responding to emergency 9-1-1 and non-emergency calls for use by regional, state, and local public service agencies to improve 9-1-1 call answer and response times; software as a service (saas), namely, automated call service software employing artificial intelligence (ai) and chatbot solutions for answering services responding to emergency 9-1-1 calls for use by regional, state, and local public service agencies to improve 9-1-1 call answer and response times.