| GENESYS ENGAGE Genesys Cloud Services, Inc. 2152964 3 Feb 2021 | Published: Under examination | Advertising and marketing services; designing and managing for others ... Class 035 Class 035 Advertising, Business & Retail Services Advertising and marketing services; designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns | |
| GENESYS ENGAGE Genesys Cloud Services, Inc. 2152952 3 Feb 2021 | Published: Under examination | Computer software for contact center management; downloadable cloud co... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies; for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; for controlling internal and external voice and data communication for an organization's computer system; and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, and instruction manuals sold or distributed therewith as a unit; computer software for workforce management; computer software for speech recognition and analytics Class 035 Class 035 Advertising, Business & Retail Services Advertising and marketing services; designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns Class 042 Computer & Software Services & Scientific Services Providing temporary use of on-line nondownloadable cloud computing software for contact center management; software as a service (saas) for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software; monitoring of computer systems; technical support services, namely, diagnosing and trouble shooting of computer hardware and software problems; professional services, namely, customization and configuration of computer hardware and software | |
