Telephone, voice, video and data telecommunications apparatus; telephone networks; signal transfer, relay and distribution systems; telephone exchanges; telephone line and signal switches; telephone line signal loading activity monitors; electronic signal monitors; telephone call distribution apparatus; automated call handling, logging and monitoring apparatus; telephone call management information systems; information display systems; computers; computer programs and software; computer operating systems; programming languages; Internet and web interface and networking programs; program compilers and assemblers; computer graphics programs; computer input and output peripheral apparatus and computer accessories