Newsletter relating to travel

Travel agency services, including making reservations and bookings for transportation and providing information thereon; providing Internet based business travel services on a website portal available to registered users, combined with conventional agent-initiated travel agency services relating to pre-trip, trip and post-trip matters, in the form of a program implementation package, an account management program, consultative options and management information reports, and standardised modules configured by customers based on their needs, including self-booking tools to reserve and book air and car transportation, a customer managed profile system, a web based reporting tool with standard reports and graphs, profile reporting and unused ticket recording programs, and safety and security reporting programs; customer support in the form of providing reports of customer surveys and information from product user groups as well as on-line tutorials and help desk services, pre-trip authorisation and ticket fulfillment services for customers who make their own reservations; as well as value- added, enhanced customer service modules available for selection by customers; and off-line services, including agent-initiated travel transactions, VIP and concierge services for special travellers, special air upgrade services, agent-initiated limousine and/or rail bookings, sophisticated hotel and air sourcing services, strategic travel program management services to optimise travel program effectiveness, leisure travel itinerary planning and bookings and client specific IT enhancements and customisations in the area of credit card reconciliation, data consolidation, and data extracts available on a menu basis; information and advisory services relating to all the aforesaid