Computer and communications systems analysis; maintenance of computer software, namely instant messaging, live chat, and text communication software; consulting services in the field of software as a service (SAAS); software as a service (SAAS), namely, providing software for use by others for instant messaging, live chat, and text communication functions via the Internet; software as a service (SAAS) services featuring software for audio, video, data and web communications via the Internet; online computer services provided via a website; providing online downloadable software tools, via a website, for instant messaging, live chat, and text communication functions via the Internet; providing temporary use of non-downloadable web browser cloud-based software for instant messaging, live chat, and text communication functions; providing use of downloadable computer software for use in sharing data with others, for performing queries, and for storing, modifying, transmitting and receiving information in the field of e-commerce; providing temporary use of non-downloadable computer software for use in sharing data with others, for performing queries, and for storing, modifying, transmitting and receiving information in the field of e-commerce; software as a service (SaaS) featuring computer software used for instant messaging, live chat, and text communication functions via the Internet; software as a service (SaaS) featuring computer software for e-commerce information management; software as a service (SaaS) featuring computer software for accessing, monitoring, tracking, searching, saving, and forwarding information on consumer goods and services of interest by consumers to a third party; software as a service (SAAS) services featuring software for database management, live chat software and task management software; computer software for use in providing e-commerce information services for a wide variety of consumer goods and services; software as a service (SAAS) services and software platform as a service (PAAS) services featuring software for tagging, collecting, tracking, reporting, integrating, controlling, managing and sharing a wide variety of data in the field of e-commerce namely, software for the measurement, collection, and reporting of consumer data and customer relationship management system data; software as a service (SAAS) services and software platform as a service (PAAS) services, namely, software for integrating, collecting, tracking, reporting, controlling, managing, sharing, monitoring, distributing and measuring data in the field of e-commerce for improving the efficiency and effectiveness of websites and e-commerce; providing use of software for allowing website users to communicate in real-time with an e-commerce business; providing use of on-line non-downloadable software for allowing website users to communicate in real-time with an e-commerce business; providing a website featuring downloadable software enabling users to communicate in real-time with a website via the internet