Retail and wholesale services in respect of books and other products sold through bookstores, including technical, practical and specialist books, periodicals, magazines, stationery, greeting cards, maps, e-books, audio and video tapes, compact discs, CD-ROMs, DVDs, computer-discs, software; services offered by bookstores; franchising of book stores; business organisation consulting, business and marketing research, statistical information, commercial, industrial and business management assistance and consulting services, public relation services; advertising, publicity, dissemination and publication of advertising, publicity matter inclusive of direct mail advertising and publication publicity materials; including these services when offered over a global computer network