Software as a service (SaaS) services, namely developing and hosting computer software for use by others featuring customer relationship management, project management, task management, personal productivity, collaboration and communication between members of an organization and between the organization and its customers, suppliers and partners, lead management, sales force automation, time tracking, billing and reporting, social network monitoring, customer support case management, customer support ticketing, invoicing and online payments, and e-mail marketing functions for businesses and non-business organizations