Communications-centered software as a services encompassing a contact center as a service (CCaaS) and unified communications as a service (UCaaS) for call center and business unified communications featuring software for calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications.

Communications-centered software as a services encompassing unified communications as a service (UCaaS), contact center as a service (CCaaS), and communications platform as a service (CPaaS) for call center and business unified communications pertaining to calling, conferencing, message transmission, data sharing, and for connecting, operating, and managing networked communications

Downloadable mobile application and desktop software for collaboration and group communications services, namely, software for use in messaging, posting, file sharing, calendaring, audio conferencing, video conferencing, telephone call processing and communications, internet telephony (VoIP) services, voicemail, facsimile services and telemedicine; Downloadable computer software for integrating collaboration and group communication software with external telecommunications service provider equipment and software; Downloadable computer software for assisting users with messaging, posting, file sharing, calendaring, audio conferencing, video conferencing, telephone call processing and communications, internet telephony (VoIP) services, voicemail, and facsimile services; Downloadable mobile application and computer software for telecommunications, namely, software for use in messaging, posting, file sharing, calendaring, audio conferencing, video conferencing, telephone call processing, recording and transmitting text and data files, internet telephony (VoIP) services, voicemail and facsimile services, and telemedicine services

Teleconferencing and video conferencing services; Communication services, namely, transmission of data, audio, messages, and information by electronic communications networks; Telephony communication services; Telecommunications services, namely, collaboration and group communications services in the nature of electronic transmission of data, namely, messages, posts, file sharing data, calendaring data, audio and video data, telephony data and data from other telecommunications service providers; Voice over internet protocol (VOIP) services; Voicemail services; Telecommunications services, namely, providing to business enterprises telephony services in the nature of local and long distance telephony services, local phone numbers, voice mail services, call forwarding services, caller ID services, call waiting services, 3-way calling services, extension-to-extension dialing, telephony call routing services, call analytics, number porting, call recording and storage services; Telecommunications routing services, namely, domain name system routing services to enable electronic devices to find the nearest set of geographically dispersed servers; Internet fax services, namely, internet facsimile communication and facsimile transmission by internet; Multimedia conferencing services in the nature of web conferencing services and video conferencing services

Software which provides cloud-based video conferencing capabilities, namely, video, audio, data collaboration, and text chat; Software which provides persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via text, voice, and/or video; Software which provides a contextual repository of communications artifacts that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; Software which provides programming and interface tools to connect communications services with business applications providing open, configurable connections of cloud-based solutions and capabilities as well as on-premise solutions and capabilities

Application service provider (ASP) featuring software for use in telephony and messaging applications; Application service provider (ASP) featuring software for persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via text, voice, and/or video; application service provider (ASP) featuring software which provides a contextual repository of communications artifacts that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; Application service provider (ASP) featuring software which provides programming and interface tools to connect communications services with business applications providing open, configurable connections of cloud-based solutions and capabilities as well as on-premise solutions and capabilities

Computer software platform for managing unified communications and contact center solutions in the fields of converged infrastructure, virtualization, data center deployment, management, and reference architecture; Software for creating, delivering, deploying, integrating and managing virtualized computer applications in the fields of communications, data security, system performance and monitoring, data center deployment, management, and reference architecture; Software for use in configuring, managing, monitoring, supporting and securing data, virtualization and computer hardware, applications and networks in the field of communications

Mobile call detection services and provision to service users with call continuation options; Call diversion services in the nature of diverting cellular calls to internet connections; Identification of mobile callers and collection of high-fidelity caller-identification information

Downloadable cloud-based and on-premise artificial intelligence (AI) / machine learning (ML) customer service software for simulating conversations, mining and analyzing data utilizing natural language processing (NLP) and computational linguistics in connection with real-time and historical digital customer attributes; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Computer software that integrates NLP, ML, Computational Linguistics (CL), Information Retrieval (IR) and Language Identification (LI), which is capable of understanding general human queries and formulating responses; Computer software and instructional manuals as a unit sold as subscription or under right-to-use, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; Downloadable cloud-based and on-premise computer software for use in controlling the operation and execution of computer systems, programs, and networks, downloadable cloud-based and on-premise computer software for use in connecting disparate computer networks and systems, servers and storage devices, downloadable cloud-based and on-premise computer operating system software, downloadable cloud-based and on-premise computer software for linking together computers and for enabling computing across a globally accessible network, and downloadable cloud-based and on-premise computer software for managing software and processes that exist within an information technology environment, and instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and downloadable cloud-based and on-premise computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses

Providing temporary use of non-downloadable AI / ML customer service software for simulating conversations, mining and analyzing data utilizing NLP and computational linguistics in connection with real-time and historical digital customer attributes; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agents for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Providing temporary use of non-downloadable computer software for use in controlling the operation and execution of computer systems, programs, and networks, providing temporary use of non-downloadable computer software for use in connecting disparate computer networks and systems, servers and storage devices, providing temporary use of non-downloadable computer operating system software, providing temporary use of non-downloadable computer software for linking together computers and for enabling computing across a globally accessible network, and providing temporary use of non-downloadable computer software for managing software and processes that exist within an information technology environment, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and providing temporary use of non-downloadable computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses

Administration of a partnership program for enabling participants to obtain discounts on goods and receive improved services; administration of a partnership program for enabling participants to provide improved services through discounts on goods and services; customer loyalty services for commercial, promotional and/or advertising purposes; providing information on marketing, sales, promotional, incentive award and loyalty programs for individuals and businesses

Desk phones; IP phones; screened telecommunications devices; business communication interfaces for computers and multimedia devices, and collaboration software applications that manage multiple interactions and channels of communications in any media, including voice, video, instant messaging, e-mail and social media, and integrates with enterprise and social media contacts, e-mail accounts, instant messaging sessions, voice, video and data conferencing application; hardware and software platform for providing communication devices with uniform access to communication applications; hardware and software for integrating communication devices with communication applications; hardware and software for performing application integration; hardware and client software for providing user interface between and integration of communication devices to communication applications; hardware and software for providing on-line access to cloud-based services in the field of enterprise communications; Communications software and hardware for connecting video and content collaboration systems; none of the aforementioned goods being in the fields of cytology and pathology; none of the aforementioned goods being in relation to building automation systems, building control systems or digital multiplex communication stations in the field of building automation systems

Providing temporary use of non-downloadable cloud-based software for the development and testing of communications and collaboration applications; Monitoring of computer software for technical purposes; Computer services, namely, providing virtual computer systems and virtual computer environments through cloud computing for data storage services and for online laboratory environments; Computer software design services; Technical support services in the nature of troubleshooting of computer software problems, and managing the web sites of others