Advertising; business management; business administration; office functions; business advisory, representation and promotion services; representation, communication and promotion of the interests of the retail motor trades to Australian governments, parliaments, and legislative assemblies at all levels; preparation of submissions to and appearances before government and government-appointed committees of inquiry and review; liaison and negotiation with government departments and agencies, associations and other interested parties on matters of importance and relevance to the retail motor trades; representation of retail motor traders in representative councils, advisory groups, business coalitions, working parties, policy and action consultative processes, statutory bodies technical standards committees and other bodies; provision of business, regulatory, and standards advice to members of the retail motor trades and development of professional standards in the retail motor trades; representation in relation to the development and administration of codes of practice, both statutory and voluntary relevant to the retail motor trades; statutory employer representative services under industrial awards; authorised agencies for registering enterprise agreements and Australian workplace agreements; provision of industrial relations services including over-the-phone advice, award interpretations; handling unfair dismissal claims; negotiation of industrial awards; calculation of wages rates; advice on correct job classifications and wages payable under relevant awards; provision of employee hiring services; administrative assistance in relation to the resolution of customer complaints relating to occupational health and safety; administrative assistance in relation to resolving complaints against and disputes between members of the retail motor trades and between members of the retail motor trades and members of the public; business information services, including such services supplied utilising journals, newsletters, business Internet services relevant to the retail motor trades; promotion of the interests and image of the motor trades through liaison with media and news channels; organisation and hosting of trade shows; data collection services; organisation and hosting of motor shows being trade fairs; sale of stationery and textbook supplies

Education; providing of training; entertainment; occupational health and safety training and education services; organisation and hosting of motor vehicle dealer conventions; desktop publishing services; development, establishment and running of road user clubs being the provision of education or entertainment services; education and training advice to the automotive industry and other associated allied industries in all facets of the retail motor trades; provision of group training schemes including schemes to encourage the employment of apprentices in the trades; hosting of seminars including seminars on general business management; education and training information services