Marketing including strategy, research and planning services; analysis of marketing and business data; economic, market and demand forecasting and forecasting for marketing, operations, human resources, finance and risk departments; customer profiling and segmentation using purchasing, usage, behavioural and demographic information; customer relationship management; marketing campaign management; measurement of marketing, advertising and performance and reporting thereon; consultancy, information, analytical and advisory services in this class relating to the aforesaid services; none of the aforesaid services relating to the oil, gas and petrochemicals industry