Publications and printed matter, including quality control manuals, reference manuals and work books; instructional and teaching material (except apparatus), all of the foregoing not being related to computer hardware and software in the field of telecommunications; stationery

Education and training services in relation to quality of goods and services, including teaching and implementation of quality programmes; arranging and conducting seminars education courses, colloquims, concerts, conference, congresses, symposiums and/or workshops, reference library services; publication of educational materials