Telecommunications software for use in electronic interactions and in computer telephony integration for use in communications via a global computer network, for facilitating communications in a call centre, for facilitating mobile communication protocols, for facilitating short message services and wireless application protocols for use in customer interaction management in e-commerce, e-service and m-commerce; computer telephony software for use with a personal computer to allow the computer user to perform telephone functions via the computer

Computerized database management; relational computerized database management; business consultation in the field of customer relationship management; administering the customer service programs of others in the field of computers